5 Risks Utilities Can’t Afford To Ignore in 2021

A lot of effort is being put into omnichannel marketing and online billing to connect with utility customers. But when consumers spend only seconds per month interacting with their utility, usually through their monthly bill, that effort is often wasted.

Find out how you can put one of your best communication tools, your monthly bill, to use in managing your customer relationships and enhancing your reputation. In this playbook from Doxim and Utility Dive, we help you:

• Understand the benefits of raising the profile of monthly bills
• Recognize the risks of ignoring this valuable communication opportunity
• Discover services and solutions that can mitigate the risks
• Learn the details of a unified billing program